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Development of an automation system for the Madanur complex

Madanur complex is located in the city of Karakol. Initially, it positioned itself as a hotel and a small cafe, but over time a simple cafe has turned into a cozy and stylish Sierra coffee house. Today it is a real complex with many services in one place. It is a true family business, as they both live and work in the same place. During the pandemic, operations were suspended, due to a lack of guests, the manager of the business decided to switch to food delivery.

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ABOUT THE CUSTOMER:

Madanur complex is located in the city of Karakol. Initially, it positioned itself as a hotel and a small cafe, but over time a simple cafe has turned into a cozy and stylish Sierra coffee house. Today it is a real complex with many services in one place. It is a true family business, as they both live and work in the same place. During the pandemic, operations were suspended, due to a lack of guests, the manager of the business decided to switch to food delivery. Objectives
1. Create a modern website for the courier service
2. Create a website for a hotel business
3. Implement a system to collect applications
4. To enable the management to fully evaluate the work of all departments as a whole, and in the context of the movement of funds for services rendered and goods sold
5. To implement the system of financial management accounting of the company
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ABOUT THE CUSTOMER:

    The structure and design of the web platform allow:
    • Quickly and accurately manage orders, items ordered by the customer
    • Maintain an effective and prompt dialogue with the customer who contacts the site
    • Organize an interactive platform for online sales Generate reservations and food orders in real-time online
    • Interactive ordering and sending requests to the manager in real-time for prompt processing
    • Develop marketing tools and strategies (promotions, discounts, personalized offers, etc.) to increase the average bill, repeat orders, and recommendations.
    • Management of categories: popular, favorites, novelties, discounted: products, dishes, hotel rooms, thus organizing the marketing base of the company
    • Ability to add, edit, delete: products, meals, rooms, allowing you to dynamically manage the web-platform
    • Possibility of opening a Personal Cabinet with an order history for convenient order processing tracking and control
    • The possibility of making an online payment directly on the site of placing an order for delivery or booking a room on the hotel page was implemented
    • Organization of the Feedback module for the possibility of operational communication with the company's operator
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Automated operation of delivery service enables:

      Financial accounting system allows:
    • Ability to form and analyze reports for the period "Day - Week - Month - Year
    • Analysis of the financial condition of the company for any period in the required section
    • Expanded analysis of financial results by activity lines, which allows calculating profitability of departments without additional time and effort
    • Automation of accounting and tax accounting, which is also necessary for the organization, it is also possible to generate reporting documents on the company's work.
      Automated operation of delivery service enables:
    • Automate the process of internal communications of the company, which in turn ensures the security of company data
    • Monitoring the status of order execution processes and allows you to track at what stage there is a delay
    • Automation of work with the company's employees by recording video and audio calls, regardless of the location of the director
    • Possibility to get reliable and operative reports not only about issued orders and reservations but also about current work of the single employee
    • Possibility to keep a history of all relations with each client, be it natural or legal person
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Development of an information system to work with customer orders

About the Company:
This company is a private enterprise. Which works in partnership with a company producing paper. All accounting at the head is in Excel format, which creates inconvenience and time-consuming. Objectives:
To automate the work of a trading company, whose participants are the manager with the main functions of distribution and registration of information, collection of analytical reports, and coordination of customer service, as well as the system provides automation of agents to collect applications and process orders, as well as the conduct of mutual settlements.

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RESULT:

    • Possibility to edit and add roles of access to the system by users was created
    • Forming based on the document "Order of the customer" the Cash receipt
    • Order document was created
    • Daily sales report
    • Created the "Return" document in the case of unsold goods remains.
    • Setting of salary rate from the amount of sold product of each manager
    • Creating the document "Salary Calculation" based on the sales of managers, the calculation is made from the unit of the shipped product
    • Scheduled shipment of goods for tomorrow
    • Cash report
    • Checkout report
    • Report on counterparties and responsible persons
    • Report on unpaid merchandise from your counterparties
    • Report on mutual settlements with vendors